CM HelplineYour Voice to the Chief Minister's Office
Submit and track grievances anytime through our mobile app, 24/7 AI-powered phone helpline (1905), or online portal.
Mobile App
iOS & Android
Dial 1905
24/7 AI Helpline
Web Portal
Online Access
A Message from the Chief Minister
Our administration is committed to listening to every citizen. Use the 1905 helpline or the mobile app to report issues — each grievance is tracked, acknowledged, and acted upon promptly.
AI-Powered, Citizen-Centric Platform
Leveraging cutting-edge AI technology to make governance more accessible, efficient, and responsive to citizen needs.
AI Chatbot Assistant
Intelligent conversational AI in mobile app and web portal helps citizens fill forms and answer queries.
Voice Bot for 1905
Natural language voice assistant handles calls 24/7, understands context, and registers grievances accurately.
Smart Classification
Automated speech-to-text and AI categorization routes grievances to correct departments instantly.
Predictive Analytics
AI-powered dashboards identify trends, predict workload, and suggest proactive measures for common issues.
Multilingual Support
AI understands and processes grievances in English, Hindi, and Konkani seamlessly across all channels.
Instant Validation
Real-time data validation and duplicate detection ensures quality and prevents redundant registrations.
24/7
AI Availability
3
Languages Supported
<2min
Avg Response Time
95%
Accuracy Rate
How CM Helpline Works
A simple, transparent 4-step process to ensure your voice reaches the right authorities and gets resolved efficiently.
Raise
Submit your grievance via Mobile App, call 1905, or use the Online Portal with details and supporting documents.
Register
Your grievance is immediately registered in the system and you receive a unique tracking ID via SMS.
Process
The concerned department and officers review your case, take action, and update the status regularly.
Resolve & Notify
You receive timely updates and final resolution notification with complete action taken report.
Average Resolution Time: Most grievances are resolved within 15-30 days. Critical issues receive priority handling with expedited timelines.
CM Helpline Assistant
How can I help you today?
Hello! I need to report a pothole issue on Main Street.
I'll help you file that grievance. Which ward is Main Street in?
Grievance #12345
Road Maintenance
Use the CM Helpline Mobile App
File grievances on-the-go with our intuitive mobile app. Get instant AI assistance, track your cases, and receive real-time updates - all from your smartphone.
AI chatbot assistance for easy form filling
Attach photos and documents directly
Real-time push notifications for updates
Track grievance status with detailed timeline
Dial 190524/7 AI-Powered CM Helpline
Simply call 1905 anytime to lodge your grievance through a natural voice conversation. Our AI assistant guides you through the process and ensures your complaint is registered accurately.
24/7 Availability
Available round the clock, including weekends and holidays
AI Voice Assistant
Natural voice conversation with intelligent AI bot
Instant SMS
Receive grievance ID and tracking details via SMS
Toll-Free Service: The 1905 helpline is completely free to call from any mobile or landline across Goa. You can choose to speak in English, Hindi, or Konkani.
Multilingual
EN | HI | KON
AI-Powered
Smart Assistant
Frequently Asked Questions
Find answers to common questions about using the CM Helpline platform.
What is the CM Helpline?
The CM Helpline (1905) is a dedicated platform operated by the Directorate of Public Grievances, Government of Goa. It serves as a direct channel for citizens to report grievances, seek assistance, and access government services efficiently. Available 24/7, the helpline ensures that every concern is heard and addressed promptly.
How can I submit a grievance?
You can submit a grievance through multiple channels:
- Mobile App: Download the CM Helpline app from Play Store or App Store
- Phone: Call our toll-free helpline at 1905 (24/7 available)
- Web Portal: Visit our website and use the online submission form
Each method ensures secure submission and provides you with a unique tracking number to monitor your grievance status.
How do I track my grievance status?
After submitting your grievance, you'll receive a unique tracking ID. You can check your grievance status by:
- Logging into your account on the mobile app or web portal
- Entering your tracking ID in the "Track Grievance" section
- Calling our helpline at 1905 with your tracking number
Real-time updates and notifications will keep you informed at every stage of the resolution process.
What types of issues can I report?
The CM Helpline accepts a wide range of public grievances, including but not limited to:
- Infrastructure issues (roads, electricity, water supply)
- Public service delays or inefficiencies
- Health and sanitation concerns
- Administrative and documentation problems
- Social welfare and benefits inquiries
- Environmental and pollution complaints
If you're unsure whether your issue qualifies, feel free to submit it—our team will ensure it reaches the appropriate department.
How long does it take to resolve a grievance?
Resolution time varies based on the complexity of the issue:
- Simple queries: 1-3 business days
- Standard grievances: 7-15 business days
- Complex cases: Up to 30 days or more, depending on investigation requirements
You'll receive regular updates throughout the process. If your grievance requires interdepartmental coordination, we'll keep you informed about the expected timeline.
Is my personal data safe and secure?
Absolutely. We take data security very seriously:
- All personal information is encrypted and stored securely
- We comply with government data protection regulations
- Your data is only accessible to authorized personnel handling your grievance
- We never share your information with third parties without consent
For more details, please review our Privacy Policy available on the website.
What if I don't have a smartphone or internet access?
No problem! The CM Helpline is accessible to everyone:
- Phone Service: Simply call 1905 from any phone (landline or mobile) to speak with our representatives
- In-Person: Visit your nearest government office or citizen service center to submit your grievance
- Assisted Mode: Our field officers can help you submit grievances if you need assistance
We're committed to ensuring that every citizen, regardless of technological access, can reach out for support.
Still have questions? Contact us at [email protected] or call 1905